What is ACC?

The Accident Compensation Corporation (ACC) is the New Zealand Crown entity responsible for administering the country's no-fault accidental injury compensation scheme to support your recovery. Our no-fault scheme covers everyone, including visitors, who are injured in an accident in New Zealand. The scheme covers children, beneficiaries, students, if you’re working, unemployed, or retired. 

How to get ACC if you are injured?

Visit your health care provider (GP, physiotherapy, local medical centre or emergency department) and request them to make a claim to ACC on your behalf for your injury. Please provide them with accurate detail regarding your injury (time, place and description of injury). ACC will then confirm with you within a week if they will cover your injury and ongoing cost to support your recovery.

What is covered?

ACC covers payment towards medical bills, treatment, help at home and work, and help with your income loss as a consequence of injury.

What happens when you see MR Francis Ting with ACC?

When you see Mr Francis Ting, the cost of your consultation is completely covered by ACC, along with any required investigation (X-rays, MRI scans and CT scans). After discussion and decision made upon injury management, a request may be made to ACC to fund your surgery. An Assessment Report and Treatment Plan (ARTP) will be completed by Mr Francis Ting on your behalf.

Please note that although ACC has covered your injury and your specialist review, this does not automatically mean they will approve our request for surgery. ACC will usually take 4-8 weeks to decide on approval of our ARTP depending on the complexity of the case. Once a decision is made, we will receive an approval or declination from ACC in the mail.

If your surgery is approved, please contact our office to schedule your operation. Mr Francis Ting will then review you, obtain surgical consent, answer any further questions you may have and ensure surgery is still required prior to proceeding with the scheduled operation.

After surgery, ACC will support your recovery and rehabilitation by covering your specialist follow-up appointments, help with your rehab and income loss.

If your surgery is declined by ACC. You can lodge an appeal against their decision, use your private health insurance if available, self-fund, or we can refer you to the public health system. ACC will help fund one further clinic visit with us even though our surgery request has been declined, so we can help you with the process and together, decide which pathway is best for you.